Return Policy
TCA Team Store
Returns & Refunds
Our return, exchange, and refund policies explained.
Custom Products
Custom Product Return Policy
Custom products are defined as any product on a store that has an organization's logo/design applied to the item, and/or if there has been any personalization added to the item.
Due to the nature of the custom apparel business, we are unable to accept any returns on custom product and all sales are final.
If you believe that the product you received has any kind of manufacturers defect, please call us at (214) 613-2693 or email customercare@tcateamstore.com and we will happily evaluate the situation.
Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color, and size.
Non-Custom Products
Non-Custom Product Return Policy
If you are not totally satisfied with your purchase of a non-custom product, you may email us at customercare@tcateamstore.com or call us at (214) 613-2693 for a Return Authorization.
- The item being returned must be in its original condition, including all tags, packaging, and accessories.
- You will receive a prompt exchange or refund, excluding shipping charges.
- Merchandise purchased with a credit card will be credited to the card used for that transaction.
- Items that are drop shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy.
- We will refund shipping charges on products that were shipped incorrectly.
- We recommend that you insure any returned merchandise, as we cannot be held responsible for lost packages.
Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color, and size.
Manufacturer's Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be the same stock number, color, and size.
Refunds
What Form Will My Refund Take?
All refunds will be credited to the original payment source.
