Terms of Service - Non-Custom Product
30 Day Guarantee (Non-Custom Product)
If you are not totally satisfied with your purchase, call us at (214) 613-2693 or email us at customercare@tcateamstore.com for a Return Authorization. The item being returned must be in its original condition, including all tags, packaging, and accessories and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy. We will refund shipping charges on products that were shipped incorrectly. We recommend that you insure any returned merchandise, as we cannot be held responsible for lost packages.
Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color, and size.
Manufacturer's Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be the same stock number, color, and size.
Order Placing Options:
Phone Orders
Sales & Customer Service
Phone: (214) 613-2693
Email: customercare@tcateamstore.com
Online & Mobile
Shop online anytime at www.tcateamstore.com
Select your products, place them in your shopping cart and check out.
Sales & Customer Service Hours
To place an order, call us toll-free at (214) 613-2693 between 8:00 AM - 5:00 PM M-F, closed Saturday and Sunday.
Or Email us at: customercare@tcateamstore.com
Order Processing
TCA TEAM STORE makes every attempt to process orders for in-stock merchandise the same day they are received. Any orders containing products shipped directly from the manufacturer are considered special orders and those orders will be billed at the time of order. Our standard cut-off time for daily order processing is:
Standard Ground Orders:
1 p.m. CST Monday-Friday
OR
Expedited Orders:
3 p.m. CST Monday-Friday
Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.
YOUR ACCOUNT
By creating a TCA TEAM STORE account, you are responsible for maintaining the confidentiality of your account information, account password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. TCA TEAM STORE does not sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may order from TCA TEAM STORE only with involvement of a parent or guardian. Misuse, fraud, misrepresentation or unauthorized use of our brand, company name, website, logos or images is prohibited. TCA TEAM STORE reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion at any time.
State Sales Tax
Orders shipped within the state of Texas are subject to 8.25% sales tax.
Team Sales
A TCA TEAM STORE Sales staff member is standing by to make your buying experience fast and frictionless. Call (214) 613-2693, 8a - 7p M-F, and 8a - 4p Sat (CST), closed Sunday.
Privacy Policy
Your privacy is important to us. We do not make our mailing list widely available. If you would like your name excluded in the rare cases we make our list available, please notify Customer Service.
PRICING AND SPECIFICATION
We reserve the right to change prices due to increased costs or to correct errors in pricing and/or specification.
Returns & Exchanges (non-custom product)
If you are not satisfied with your purchase, simply return the item within 30 days of purchase. The return item must be in its original condition, including all tags, packing, and accessories and you will receive a prompt exchange or refund. We will credit your original payment method less shipping and handling charges. We will, however, refund shipping charges on products that are defective or received in error. We recommend that you insure any returned merchandise, as we cannot be held responsible for lost packages.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on the TCA TEAM STORE site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the TCA TEAM STORE site is inaccurate at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience.